These are different fields with the same underlying job: they tell a stranger whether the business is currently operating and worth the trip.
Photos. Under ten, a profile reads as abandoned regardless of how complete the text fields are. The ordering matters more than the total. Exterior shots come first, because their real job is helping someone recognise the door from the pavement while holding a phone — that's a navigation problem, not a marketing one. Interior next, so people know what they're walking into. Products, team and work-in-progress after that.
Photos also arrive from customers, and you don't control those. What you control is having enough of your own that the customer photos aren't the entire impression.
Reviews. Below about ten, the star rating is noise. One bad experience moves a 5.0 to a 4.0 and there's nothing to absorb it, which makes the number both fragile and uninformative. Past ten it starts behaving like a rating.
The part businesses skip is replies. A reply isn't for the person who complained — that relationship is usually already decided. It's for the next twenty people who read the thread while choosing, and an unanswered complaint reads very differently from one with a straight, non-defensive answer under it.
Never buy reviews, and don't run incentives that only reward positive ones. Google detects review manipulation and the penalty lands on the profile, not the vendor who sold them.
What the review topics are actually telling you
The audit surfaces recurring phrases from a profile's reviews with counts attached. It's the closest public read on what a business is known for, as opposed to what it says about itself.
Use it before you write anything. If "long lines" appears twenty times, that's an operations finding, and no description calling the place relaxed will survive contact with it. If a product you barely mention dominates the topics, your description is arguing for the wrong thing.